Bed Bath and Beyond
I can tell you what the Beyond is in their name… that would be their service.
First, I’m not much for “assemble yourself” furniture… I prefer well made, solid wood furniture (which generally means I buy turn of the century — that would be circa 1900; and have no problem paying for it).
Unfortunately I wanted a piece of furniture for my bath room, and I wasn’t having much luck finding an older piece (I guess bath room furniture wasn’t very popular 100 years ago), so I looked around a found a couple places that had at least solid wood frame furniture that seemed relatively well made.
The local Bed Bath and Beyond didn’t stock the piece I was interested in (they had a similar piece, and another piece in that collection — but the piece I wanted was being discontinued — figures), so I had to order it (the upside was that it was about $50 less).
I placed the order, got a confirmation, and a shipment notice the next business day (all of which I expect from any decent e-Tailer).
The piece arrived, and the UPS person delivered it and for the most part the box looked like it was in pretty good shape, two of the corners were a little dented — but no reason to assume that item was damaged.
As I started to assemble the piece, I noted that one side piece had a very small chip, but I felt that it probably wouldn’t be noticed, and it would be easy to touch up. Then I got to the top — damn — the back right corner must have been right where one of the packages corners took a hit, it was slightly deformed, and with light shining on it it was going to stick out like a sore thumb.
I wasn’t sure what to do, but I figured I’d call customer service before I continued the assembly.
I called, and the hold time was much longer than I would have liked — and the annoying message that I could leave a message (over and over) was beginning to get on my nerves just as an agent picked up my call.
She was polite, and immediately made what sounded to be a genuine apology for the inconvenience. She would have been happy to have the warehouse ship me both parts, but as I told here I’d probably cause more damage replacing the side piece, and really only the top was a “must replace”.
I haven’t seen the confirmation of shipment of the replacement parts yet — but I have every confidence that there won’t be any issues…
Now, we’ll see if the local store is as easy to deal with doing a return of another item.
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