Lowes Ceiling Fan Followup
I got two calls from the local Lowes store regarding my ceiling fan issue, and I have to say I was quite impressed by how efficiently the local store handled the issue.
They had a replacement fan ready for me when I stopped by, and they actually had no problem just putting the purchase price of the fan onto a gift card so that I could select a different model.
I would say the greatest failing of Lowes in this entire incident is that the corporate offices has put together an online system that poorly reflects on the ability of local Lowes management to handle problems; perhaps the best thing for Lowes to do is simply forward online request to local management and not ever try and resolve issues at a corporate level…
NOTE: I actually purchased a Hunter ceiling fan at The Home Depot since Lowes didn’t have a suitable replacement fan in a brand I trusted. The Hunter fan’s motor is easily three times the weight of the Harbor Breeze’s motor, and like the other Hunter fans I have (and have had in the past) it’s totally silent (and was much easier to install).
Related posts:
- Lowes “We Care” LOL I purchased an inexpensive ceiling fan from Lowe’s in July — I needed something small, something that would be close to the ceiling, and since...
- Home Depot Online In many respects Home Depot was a pioneer in the home improvement store industry. Originally started in Atlanta in the late 70′s; four stores (recycled...
- Bed Bath and Beyond – Followup Just a quick post to follow up on my service issue with Bed Bath and Beyond. First, the replacement parts for my order arrived in...
- Media Com – Followup I got an email notifying me of my first (and last) Media Com statement about two weeks ago, only problem, I couldn’t access my bill...
- Office 2008 mac I just upgraded my Macs to Office 2008 mac Home and Student Edition. I recommend this update for anyone with an Intel based Mac since this...
- Computer Tid Bits I haven’t sent one of these tid bit emails out in a long long time — this is just a collection of little points that...
- Customer Dis-Satisfaction Last week I placed an order online for pickup at a local Sam’s Club — I’ve done this a number of times in the past,...
- OpenOffice You need to find a suite of office applications? The place to start is OpenOffice. OpenOffice has a long heritage, and the software was designed...
- Windows Mail (Vista) Microsoft has several generations and families of email programs. Outlook is targeted for the corporate market, and until recently the only viable choice for Windows...
- ASUSTek Computer Inc (Asus) This is from one of my friends, send to Teresa Perdue ( tsd@asus.com.tw ) of ASUSTek Computer Inc ( http://www.asus.com.tw/ or http://usa.asus.com/ ). I’d considered buying an...
