Yep — no more $30 unlimited smart phone data plan from AT&T…

While AT&T says they will decrease pricing for light users what’s likely to happen is that many users will exceed their data plan allowances and end up paying more than they used to.  Heavy users will probably be switching carriers.

Currently AT&T says that 98% of it’s customers use less than 2GB per month of data; I find that a little hard to believe, but I guess if they attract predominately “showcase” customers who don’t really have any reason to have a smart phone other than status — sure… but if that’s true, why would they have all the massive problems with over-subscription that they have and feel compelled to make a change?

And if iPhone users jump from AT&T they’re likely to jump to the 4G carrier that offers the newest iPhone — of course, they’ll probably need to do it soon, Verizon is also considering getting rid of their unlimited data plans — of the big three only Sprint has announced that they are not considering moving away from their unlimited offerings.

Seems fundamentally wrong to me when it appears that more and more companies offer unlimited voice services that companies would start pay-as-you-go data services (when they have traditionally been unlimited).

Oh well, yet another reason to hate your cellular carrier…

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I’m always quick to say what I think about a company or service; and I’m sure you’ve noticed that the vast majority of times that not very flattering.

I am, however, just as quick to praise as to criticize… the problem being is that there just aren’t that many instances where I find praise is warranted; and there seems to be an almost unending list of things to criticize.

Amazon.com impresses me as a company that tries very hard to “do the right thing”; and a company that empowers it’s customer service representatives to resolve issues in a timely and equitable manner.

Now don’t get me wrong.  Amazon.com isn’t without fault — but unlike many companies they seem to be working to move forward and make improvements rather than simply ensnare their customers and force the to put up with their short comings.

Generally speaking, Amazon.com’s prices are fair, their shipping costs are reasonable (free on many orders if you’re willing to wait for the order processing delay), their polices are clear (and concise), and their customer service people are helpful (and efficient).

The biggest thing I can criticize Amazon.com for is that they have the right to impose a life-time limit on their “A-Z Guarantee” — and while I think that it makes sense to have limits; it doesn’t make sense to me that a person who orders once a year from Amazon.com should be subject to the same potential limits as a person that orders once a day — or a person that has only placed three orders in their life has full protection, but a person who has placed three hundred has far less protection (as a percentage of orders).

The other thing I wish Amazon.com would improve on is consistency of product listings (like putting the manufacturer’s link and warranty information in the same location on each page).

Is that enough to make me shy away from doing business with Amazon.com???  ABSOLUTELY NOT…

In all the time I’ve done business with Amazon.com only once have I needed to use the A-Z Guarantee, and it was with an Amazon Marketplace Merchant (which isn’t the same as Amazon.com — and I certainly do not give Amazon Marketplace Merchants the same endorsement as Amazon.com).

The only other “negatives” about Amazon.com is that they do not price match; which also includes researching incorrect pricing (for instance, if a manufacturer changes the suggested retail price, and likely distribution cost Amazon.com has no mechanism to update that if the manufacturer doesn’t constantly provide updates).

Additionally, Amazon.com has made great strides to reduce packing waste for products they sell; and while I can’t say they can claim to be “green”, they are moving in the right direction.

If you’ve never tried Amazon.com — check them out and compare their products and prices the next time you’re going to place an order — from technology to toasters, shaving to shovels… you might be surprised at how big their selection is and how low their prices can be!

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On 19-Mar I placed an order for three Medjool Palms (1.5′-2′) and a Drawf Cavendish Banana Tree with and expected ship date around 1-Apr… yesterday (11-May) I received the FedEx packages containing those items.

Roughly a week after the expected ship date I began calling approximately once a week for an update on the shipping status — to which (other than the last call) I was always told that the product should be shipping within a couple days…

Needless to say, my impression of your “customer service” wasn’t very high; in fact it was so low that I acquired the forty-seven other fruit trees, shrubs, and ornamental trees I used to begin landscaping my yard from local sources…

I understand that your shipping delays were caused by your vendor; however, the failure to realistically appraise me of delays is solely a fault your company and customer service people must bare.

While the shipping delay alone was enough to make me shy away from doing additional business with your company; the condition of the plants I received certainly indicated to me that I shall not put your company high on a list to consider again.

The committed size of the plants is stated to be the overall height; while I’d would have hoped that would be the height from the top of the root ball to the highest vertical point on the plant, it’s obvious that you intend that measurement to be the distance from the top of the root ball to the furthest point on a (stretched) frond of the palms.

In my case that appears to be two just less than 18″ (one of those I’m being generous with the “just less”) and one that isn’t even 16″… further the one closest to 18″ and the one less than 16″ are based on measuring fronds that are brown at the ends (dead) — which most likely didn’t occur in a single day of shipping from Southern Georgia to Northwest Florida.

I can’t say I was the least bit surprised… and certainly I don’t think any of these three specimens would have come home with me had I visually inspected them before purchase (at the prices you charge).

Whether these represent the plants you would normally ship to a customer or simply you feel you’re a victim of the volume of your orders verses the inability of your supplies to fulfill their commitments I can’t say… all I can say is that I’m greatly disappointed.

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I appreciate the sentiments in your post although I am disappointed to see “Comments are closed.”

B&H regrets your dissatisfaction. At the same time we have many more customers thanking us for sending our useful resource book than otherwise so we have to presume it is not time for us to discontinue print publication. While I understand your sentiment, and agree we need to maintain a sustainable world for our children, I also recognize that other customers of ours have alternate perspectives.

Henry Posner
B&H Photo-Video

I’m happy that B&H Video Photo has many customers that thank them for their printed catalogs (at least some of those catalogs might actually be received by someone who doesn’t immediately throw them into a recycle bin, or worse) — but I’ll underscore that they send them to EVERYONE that’s ever done business with them rather than allow people to select whether or not they desire the catalogs (or any other mailings).

I’ll stand by what I said in my original post…

My feeling is that companies that do not believe that they actually represent a value to consumers are the companies that are quickest to force a subscription to any type of mailing list.  Companies who believe they offer something consumers want understand that consumers will come back and they don’t need to destroy the environment in order to attempt to promote future purchases.

Apparently I’m not the only one who took a moment to comment on getting a catalog they didn’t want here’s a forum thread on the topic “Unsubscribe from B&H’s forest felling catalog“, which happens to includes the post.

henryp
May 05, 2010 at 07:27 PM

First, I apologize to those who received more than one book and to those who opted out but received books anyway. There are a variety of possible reasons why, but suffice it to say we won’t send you what you don’t want if at all possible.

I want to thank the OP for posting the unsub link. Very thoughtful and much appreciated. The unsub link has been tweeted and retweeted repeatedly (more than once by me). I doubt Twitter needs it again.

Anyone who got multiple books – please send me the individual alpha-num codes via email (NOT PM) and I’ll forward them to the list maintainer. An example of the code is JC1026#####.

Having read a lot of “why do they bother” stuff here and elsewhere, the answer is because more people want them than don’t and they do get used. People circle stuff with ballpoint pens, highlight stuff with those yellow markers, fold down page corners or tag pages with post-it notes and tear out pages and post them on the refrigerator.

We want to keep our mail list to folks who really do want them and appreciate your help to keep our list clean. Thank you. FWIW, the whole thing’s online here.

Henry Posner
B&H Photo-Video

PS Recycle, don’t discard!

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The age of print advertising is gone, and the environmental cost of print advertising is horrific.

However, there appears to be many companies that don’t realize the impact of print advertising, nor do they understand that most (if not all) really don’t want (or need) a large mail order catalog.

Several months ago I ordered an item online from B&H Photo Video, and item which I researched online and located the “best” price using search engines.  I never requested to be subscribed to any postal mailing or email mailing lists — nor was there any obvious option to make sure that I was never subscribed to junk mail from B&H.

My feeling is that companies that do not believe that they actually represent a value to consumers are the companies that are quickest to force a subscription to any type of mailing list.  Companies who believe they offer something consumers want understand that consumers will come back and they don’t need to destroy the environment in order to attempt to promote future purchases.

For me, I’ll never purchase something from B&H Photo Video again.  I simply cannot support a business that engages in ravaging the environment [cutting down forests to produce paper, wasting energy to produce a catalog, wasting energy and polluting the environment to distribute that catalog, and further wasting energy to dispose of / recycle that catalog].

Do your part, take simple steps to make the world a better place — adopt more sustainable practices — join me in boycotting companies that don’t have a place in a sustainable world.

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This time, it wasn’t quite as smooth.

The order process clearly indicates that you’re supposed to get a status on your order within 24-hours; after two days I called (mainly because I was making plans to drive about 60 miles each way to go to this warehouse).

A woman answered, she put me on hold — twenty minutes later (I’m not exaggerating) she came back on the line, seemed surprised that no one had answered, put me back on hold — a few moments later another woman answered the phone and said I’d have to call back tomorrow between 8:30 am and 3:30 pm.

Now, the web site also clearly indicated that I was supposed to be able to call for customer service between the hours of 8:00 am and 8:00 pm (of course — we’d already seen the web site might contain mis-information).

I wrote a “nice” little note to customer service detailing this issue; the reply I got back was a general apology that didn’t address the discrepancy between what the web site indicated was supposed to happen and what happened, or any explanation why a customer would be kept on hold for twenty minutes only to be told to call back the next day.

I’m a total loss to come up with any comment that could possibly make Sam’s Club look more pathetic than their own actions have…

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Reduce, reuse, recycle…

You’re reducing the number of plastic (or paper) bags that need to be produced and recycled (or otherwise disposed of).

You’re reusing the same bag over and over.

You’re recycling, since almost every reusable shopping bag is made from 100% post consumer recycled material.

I know most vendors seem to want to charge around $1 each for these (and that’s ridiculous — and unconscionable to try and gouge a profit on people who are trying to do the right thing), but watch the sales at Walgreen’s, they put regularly advertise their smaller bag (which is perfect for most shopping) at 3 for $1 (with coupon in their advertising circular — look NOW).

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Last month I was looking at some garden implements, and I found a Corona Clipper Model RK62061; well built, good reviews but Amazon was charging $27.63 for the item (free shipping) and indicating that the manufacturer’s suggested retail price was $29.99.

Well, I went over to Corona Clipper’s web site to check out additional information on the RK62061, and found that they had an online store — so I clicked on the RK62061 (it was a little bit of work to find the exact item, they have a rather extensive catalog)… but when I did, I found that the manufacturer’s suggested retail price (and the price that Corona Clipper would charge from their own store) was $16.40.

I was more than a little disturbed that Amazon was indicating that the manufacturer’s suggested retail price was nearly twice what it was in fact being listed for on the manufacturer’s web site (pretty clear who I’m going to believe on this).

I then checked out the shipping rates on Corona Clipper — $5.95; so even after shipping Corona Clipper was nearly 30% less than Amazon.

I pointed out to Amazon that there was an obvious error in their listing — that the manufacturer’s suggested retail price was almost half what they indicated.

They sent back a lame response about a DVD and not having any price match policy (obviously sent by a poorly done automated system)… obviously from a company that has questionable ethics and questionable customer service.

My advice — when Amazon benefits you, but from them — but ALWAYS double check the information they provide…

Obviously the State of Washington has rather different laws regarding fraudulent advertising or perhaps it’s just that Jeffrey Preston Bezos feels his company is above the law.

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Selling an item without making (or even worse when losing) money is often referred to as a “loss leader“, and it just isn’t sustainable.  While a retailer might be forced to sell off inventory that isn’t moving at an operating loss to recoup part of the investment, selling a popular item as a loss leader is merely intended to increase traffic through the store.

Do the math; if a retail sells everything at or below cost, they go out of business — regardless of the volume.  In fact, the higher the volume, the quicker they go under.

I personally tend to do the bulk of my shopping at retails that offer a fair price for goods and services on a daily basis; and pickup items I use at retailers who are offering them at a substantial savings when it’s convenient (and often stock-pill those items if they’re something I use).

Let’s face it — you work hard for the money you have, and as an educated consumer you can keep more of your money in your pocket; let the retailers worry about themselves.

Caveat emptor · Cavet venditor

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UNLIMITED would have to start the list.

Web hosting with JustHost.com has unlimited storage, unlimited transfer, unlimited domain hosting, unlimited email accounts, unlimited email storage, unlimited MySQL databases, and unlimited database size.

MONEY BACK GUARANTEE would have to be the second item on the list.

Not a 30-day money back guarantee, but an any time money back guarantee.  If you pre-pay for two or three or four years to get the best price, you can still get a pro-rated refund if they ever fail to meet your expectations; and within the first 30-days you get a full refund (I believe they will charge you for domain registration if they provided or extended your domain’s registration, but that’s reasonable).

COST would be the third item on the list.

And honestly I shouldn’t say cost, but rather value.  After all, you’re not looking for a cheap web host, you’re looking for a reliable web hosting company that won’t break the bank.

FEATURES would be the forth item on the list.

Web hosting plans include one domain (they will pay the registration fee, but they don’t provide private registration — so you may well find that you can get a better deal using another service for domain registration).

They use a fairly standard cPanel for controlling web hosting, domain, and email features.  Though, one thing to note is that just because you see something on their cPanel demo does not necessarily mean that it will be included with the hosting package you order (it may be an extra charge item — though realistically none of the “must have” features are extra charge items).

They have a fairly complete list of applications that can be installed directly from their control panel, and likely any LAMP based web application will run without issue (you may need to change some of the default Apache settings via .htaccess in order to make a LAMP application run optimally).

They support Server Side Include (SSI), PHP5, cron jobs, private/custom CGIs, SPF/DKIM, custom DNS records (you have to request customer service to add records for you on a shared hosting package; but they entered a CNAME for me in just a few minutes) and just about everything else other than Apache Tomcat (Java Servlet and JavaServer Pages framework isn’t include on shared hosting packages).

SUPPORT would also need to be on the list.

Their pre-sales support is great; they’ll answer any question you might have, and generally they’re right on the money (I always test pre-sales by asking them some moderately difficult questions that I already know the answers to along with any real questions I need the answers to).

Their technical support staff is good; I probably should rate them very good.  They generally take care of any issue immediately; occasionally you’ll end up having to provide them a little more detail in a response to the original ticket in order to get a resolution, but even then I’ve yet to have any issue that took them more than a few hours to resolve (though keep in mind, when it involves DNS changes they don’t control how quickly that propagates through the net).

By default they organize your hosting account with a primary domain and all secondary and external domains are “under” that in the directory structure.  To avoid this you can do what I did and register a fictitious domain as your primary domain <your name>.justhost.com works well since you can be sure there’s not likely to be any collision with a real domain / zone (it would be great if they would just give you this as an option).

RATING would also be on the list.

And by that I mean that you don’t have to blindly trust what I’m saying, JustHost.com consistently ranks high on comparisons with other hosting providers.  While you might find some negative comments out there, overall the reviews are positive and when viewed side-by-side with their competitors (many charging far more for less) they get great marks.

One note, the price you see advertised on the web site isn’t the lowest price you can get… if you decide you are interested, when you attempt to navigate away an automated “bot” will offer you a lower price (potentially a very low price).  There may be different restrictions with the promotional price than the normal packages (I could only get the price I paid per year for a maximum of three years, but it was substantially lower than their normal four year plan — in fact, three years ran me a little more than the published rate for 12 months and a little less than the published rate for 24 months).

When you decide to buy hosting from JustHost.com, please use the advertising panel on my site so that I get a referral credit (it won’t increase the price you pay in the least) or use this link:  JustHost.com.

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